PURPOSE OF THE PRIVACY POLICY
Luxe Protection Films and its affiliated companies (collectively “Luxe”) are committed to maintaining the accuracy, confidentiality, and security of your personal information. This Privacy Policy and Notice (“Privacy Policy”) explains how we collect, use, and disclose personal information that we gather when you visit the Luxe website or communicate with us both online and offline.
This Privacy Policy applies solely to residents of the State of California.
CONTACT DETAILS
DATA PROTECTION CONTACT
Luxe Protection Films
33403 Western Ave
Union City, CA 94538
United States
Telephone Number: (510) 952-9036
Email: Sales@luxeprotectionfilms.com
TYPES OF PERSONAL INFORMATION COLLECTED
“Personal Information” is defined as any information that can be used to identify a California resident or household, either on its own or in combination with other available information. Personal Information does not include:
- Publicly available information from government records;
- De-identified or aggregated consumer information; or
- Certain other information that is excluded from the scope of the California Consumer Privacy Act (CCPA).
- Unless stated otherwise, the personal information requested on the Luxe website is necessary to provide the services offered through the site.
The following chart outlines the categories of personal information Luxe has collected about California residents within the past 12 months:
CATEGORIES OF PERSONAL INFORMATION COLLECTED
The following table outlines the categories of personal information that Luxe Protection Films (“Luxe”) has collected from California residents within the last 12 months:
Category of Personal Information
| Category of Personal Information | Collected by Luxe? |
|---|---|
| 1. Identifiers, such as name, contact information, IP address, and other online identifiers. | Yes |
| 2. Personal information categories listed in the California Customer Records statute, such as name, address, telephone number, bank account number, credit card number, or debit card number. Some of this information may overlap with other categories. | Yes |
| 3. Vehicle information, including license plate number, car make and model, and vehicle identification number (VIN). | Yes |
| 4. Commercial information, such as transaction details and purchase history, records of products considered, or other purchasing or consuming histories or tendencies. | Yes |
| 5. Internet or network activity information, such as browsing history and interactions with our website. | Yes |
| 6. Geolocation data, such as device location. | Yes |
| 7. Audio, electronic, visual, or similar information, such as call and video recordings. | Yes |
| 8. Professional or employment-related information. | Yes |
| 9. Characteristics of protected classifications under California or federal law, such as sex, age, and marital status. | No |
| 10. Biometric information, such as fingerprints and voiceprints. | No |
| 11. Education information subject to the federal Family Educational Rights and Privacy Act, such as student records. | No |
| 12. Inferences drawn from any of the above information to create a profile, such as preferences or characteristics. | No |
EMPLOYEES AND JOB APPLICANTS
In addition to the personal information listed above, Luxe Protection Films (“Luxe”) also collects and discloses the following personal information from employees, independent contractors, owners, directors, officers, and job applicants—as well as their emergency contacts, dependents, and beneficiaries—for the purposes of operating, managing, and maintaining our business, managing our workforce (including recruitment), and administering benefits:
| Category of Personal Information | Collected by Luxe? |
|---|---|
| 1. Identifiers, such as Social Security numbers and other government-issued ID numbers. | Yes |
| 2. Personal information, as defined in the California customer records law, such as health and health insurance information. | Yes |
| 3. Characteristics of protected classifications under California or federal law, such as race, religion, national origin, disability, request for leave, citizenship, and immigration/work authorization status. | Yes |
| 4. Professional or employment-related information, such as information relating to references, CV, details of qualifications, human resources data, and data necessary for benefits and related administration services. | Yes |
| 5. Education information subject to the federal Family Educational Rights and Privacy Act, such as student records. | Yes |
Personal Information Collected from Third Parties
Luxe Protection Films collects most of your personal information directly from you. However, we also obtain certain information about you through third-party sources, including:
Third-Party Cookies. Some content or applications on Luxe Protection Films’ website — including ads — are supported by third parties such as advertisers, ad networks and servers, content providers, app providers, and social media platforms. In line with Luxe Protection Films’ Cookie Policy, these third parties may use cookies (alone or alongside web beacons or other tracking technologies) to collect information about you when you visit our website. The information they gather might be linked to your personal information or may include details about your online activities over time and across different websites and online services. They may use this data to provide you with interest-based (behavioural) advertising and other targeted content. Luxe Protection Films does not control these third parties’ tracking technologies or how they’re used. If you have questions about adverts or other targeted content, you should contact the provider responsible directly.
Google Analytics. Luxe Protection Films uses Google Analytics, a web analytics service from Google, Inc. (“Google”), to collect certain information about your use of our website. Google Analytics uses cookies to help us understand how users interact with the site. You can find out more about how Google uses data by clicking this link: How Google uses data when you use our partners’ sites or apps.
Additionally, in some cases, Luxe Protection Films collects personal information about you from service providers, advertising networks, and social media platforms.
When Luxe Protection Films Collects Your Personal Information
We collect your personal information:
- when you voluntarily provide it to us online or offline
- when you sign up to receive emails, alerts, or other communications
- when you communicate with us through our website or other means
- when you access and browse the Luxe Protection Films website
- from third-party sources
How We Use Your Personal Information
How Luxe Protection Films Uses Your Personal Information
Luxe Protection Films uses your personal information for a variety of business reasons, including:
Providing Website Functionality & Fulfilling Your Requests
- Give you a personalised website experience, like letting you access your registered account and offering customer service related to your account
- Respond to requests for dealer details and to help schedule installation, service, or repair appointments
- Reply to your questions, suggestions, compliments, or complaints sent through our online forms or other channels
- Fulfil requests made via our online portals
- Complete transactions, verify your info, and provide transaction-related support
- Send you important updates, like changes to our terms, conditions, or policies
Sending You Newsletters & Marketing Materials
We use your personal information to send marketing emails about Luxe Protection Films’ services, new products, and news about the company.
Preparing Reports & Offering Personalised Services
- Analyse or predict user preferences and prepare trend reports on how our digital content is used to improve services and website functionality
- Understand your interests so we can personalise our communication and provide offers tailored just for you
- Deliver website content that’s relevant and interesting to you
Enabling Participation in Sweepstakes, Contests, or Promotions
We may use your information to offer you chances to enter sweepstakes, contests, or other promotions. These often have extra rules explaining how we’ll use and disclose your personal info — please read those before you join in.
Achieving Luxe Protection Films’ Business Goals
- Data analysis, to make our website more efficient
- Audits, ensuring our internal processes work properly and meet legal or contractual requirements
- Fraud and security monitoring, like spotting and stopping cyberattacks or identity theft attempts
- Developing new products and services
- Enhancing, repairing, maintaining, or improving current products and services, plus quality and safety checks
- Understanding usage trends, like which parts of our website users love most
- Measuring how well our marketing campaigns work, so we can tailor them better to you
- Running and growing our business by focusing on what you and other users find most interesting
Aggregating and/or Anonymising Data
Sometimes, we use aggregated or anonymised data for business purposes. That means all personal identifiers are removed before the data’s used or shared.
Luxe Protection Films only uses your personal information for the reasons it was collected, unless we reasonably think it’s needed for a compatible purpose or if the law requires it. If we want to use your info for something unrelated and we’re allowed to, we’ll let you know straight away and explain why.
How Luxe Protection Films Uses Your Personal Information
Luxe Protection Films uses your personal information for a variety of business reasons, including:
Providing Website Functionality & Fulfilling Your Requests
- Give you a personalised website experience, like letting you access your registered account and offering customer service related to your account
- Respond to requests for dealer details and to help schedule installation, service, or repair appointments
- Reply to your questions, suggestions, compliments, or complaints sent through our online forms or other channels
- Fulfil requests made via our online portals
- Complete transactions, verify your info, and provide transaction-related support
- Send you important updates, like changes to our terms, conditions, or policies
Sending You Newsletters & Marketing Materials
We use your personal information to send marketing emails about Luxe Protection Films’ services, new products, and news about the company.
Preparing Reports & Offering Personalised Services
- Analyse or predict user preferences and prepare trend reports on how our digital content is used to improve services and website functionality
- Understand your interests so we can personalise our communication and provide offers tailored just for you
- Deliver website content that’s relevant and interesting to you
Enabling Participation in Sweepstakes, Contests, or Promotions
We may use your information to offer you chances to enter sweepstakes, contests, or other promotions. These often have extra rules explaining how we’ll use and disclose your personal info — please read those before you join in.
Achieving Luxe Protection Films’ Business Goals
- Data analysis, to make our website more efficient
- Audits, ensuring our internal processes work properly and meet legal or contractual requirements
- Fraud and security monitoring, like spotting and stopping cyberattacks or identity theft attempts
- Developing new products and services
- Enhancing, repairing, maintaining, or improving current products and services, plus quality and safety checks
- Understanding usage trends, like which parts of our website users love most
- Measuring how well our marketing campaigns work, so we can tailor them better to you
- Running and growing our business by focusing on what you and other users find most interesting
Aggregating and/or Anonymising Data
Sometimes, we use aggregated or anonymised data for business purposes. That means all personal identifiers are removed before the data’s used or shared.
Luxe Protection Films only uses your personal information for the reasons it was collected, unless we reasonably think it’s needed for a compatible purpose or if the law requires it. If we want to use your info for something unrelated and we’re allowed to, we’ll let you know straight away and explain why.
Disclosure or Sale of Personal Information
Sharing Personal Information
Luxe Protection Films does not share your personal information with third parties, except as explained in this Privacy Policy.
In the last 12 months, Luxe Protection Films has disclosed the following categories of personal information to third parties for business purposes:
- Identifiers
- Customer records information (e.g., name and contact details)
- Vehicle information, including licence plate number, make and model, and vehicle identification number (VIN)
- Commercial information
- Internet or other electronic network activity (such as cookies or tracking tags)
- Geolocation data
- Audio, electronic, visual, or similar information
- Professional or employment-related information
Luxe Protection Films may disclose personal information for business purposes to the following categories of third parties:
Affiliated or Related Entities
We share your personal information with our affiliates or related companies, including wholly-owned or authorised dealers, as needed to carry out the purposes for which your information was collected.
Service Providers
We work with third-party providers to help run our website and deliver our services, such as hosting providers, IT and software companies, marketing database providers, payment processors, and professional services (like accountants, legal advisors, and consultants). To deliver these services, we need to share your personal information with them. All our service providers are required to keep your data secure and confidential and only process your personal information according to our instructions and for specified purposes.
Advertising Networks and Social Media Platforms
Luxe Protection Films may also disclose personal information to advertising networks or social media platforms. You can request an up-to-date list of these third parties by contacting us using the details provided in the Contact Details section.
Additionally, Luxe Protection Films may disclose your personal information in the following situations:
- If Luxe Protection Films sells or buys any business or assets, your personal information may be disclosed to the prospective buyer or seller to facilitate the transaction, including necessary due diligence.
- If all or most of Luxe Protection Films’ assets are acquired by a third party, personal information held about customers will be transferred as part of those assets.
- When required by law or regulation, to comply with legal obligations.
- When necessary to protect someone’s vital interests.
- To enforce or apply our terms and conditions, or to establish, exercise, or defend our rights, or those of our employees, customers, or others.
- To third-party sponsors of sweepstakes, contests, and similar promotions.
- With your consent.
Luxe Protection Films does not sell your personal information.
Data Retention
Luxe Protection Films retains your personal information only as long as reasonably necessary for the purposes it was collected and processed, in line with our data retention policy. This is except where applicable laws require us to keep your information longer, or where necessary to comply with legal obligations, resolve disputes, or enforce our agreements.
Protecting Personal Information
In accordance with the CCPA and relevant data protection laws, Luxe Protection Films has put in place suitable physical, electronic, and administrative safeguards to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, destruction, or modification.
These security measures are regularly reviewed, assessed, and updated to identify and address new or emerging threats proactively.
Where your data is processed on Luxe Protection Films’ behalf by a third party, we ensure that appropriate security measures are implemented to prevent any unauthorised disclosure of your personal information.
Your Rights
Unless stated otherwise by applicable data protection laws, you have the following rights in relation to your personal information:
- Right to Know: You may request disclosure of:
- The specific pieces of personal information we hold about you;
- The categories of personal information we have collected;
- The categories of sources from which we obtained your personal information;
- The categories of personal information we have disclosed for business purposes; and
- The categories of third parties with whom we have shared your personal information.
- You also have the right to ask for the business purposes behind collecting or sharing your personal information.
- Right to Access: You may request access to the personal information Luxe Protection Films holds about you. Upon request, we will provide this information free of charge and, where possible, in a portable and commonly used format suitable for transfer to another entity.
- Right to Request Deletion: Under certain circumstances, you may request that we erase your personal information. After verifying your request, we will delete your information from our records and instruct any service providers to do the same, as required by the CCPA.
- Right to Opt-Out of Sale of Personal Information: Luxe Protection Films does not sell your personal information as defined by the CCPA.
- Right to Non-Discrimination: You have the right not to face discrimination in service or pricing if you exercise any of your privacy rights.
Please note that these rights are not absolute. Luxe Protection Films may refuse or limit requests where exceptions apply under the law.
Exercising Your Rights
You can exercise any of your rights described in this Privacy Policy and under applicable data protection laws by contacting Luxe Protection Films using the details provided in the Contact Details section above. We will never discriminate against you for exercising these rights.
Except where otherwise stated in this Privacy Policy or under the law, exercising your legal rights is free of charge. However, if your requests are clearly unfounded or excessive, particularly if they are repetitive, Luxe Protection Films may either:
(a) charge a reasonable fee reflecting the administrative costs of providing the information or taking the requested action; or
(b) refuse to act on the request.
You may authorise another person (your “agent”) to submit a request on your behalf. If you appoint an agent, please have them send the request to privacy@luxeprotectionfilms.com and include the consumer’s name, email address, contact number, and account number, if applicable. If we have reasonable doubts about the identity of the person making the request, we may ask for additional information to confirm your identity.
Children
This website is not intended for children, and Luxe Protection Films will not knowingly collect or request personal information from anyone under the age of 16. If we become aware that we have collected information from a child under 16, subject to applicable law, we will either:
(i) delete this information in accordance with our deletion procedures; or
(ii) obtain verifiable parental consent in line with the Children’s Online Privacy Protection Act.
Links
This website may occasionally contain links to and from the websites of our advertisers, affiliates, and social media platforms. Please be aware that these sites have their own privacy policies, and Luxe Protection Films accepts no responsibility or liability for their content or practices. We encourage you to review their policies before submitting any personal information.
Raising a Complaint
Luxe Protection Films processes your personal information strictly as described in this Privacy Policy and in compliance with applicable laws. However, if you wish to raise a complaint about how we handle your personal data or if you are unsatisfied with our response, please contact us using the Contact Details provided below.
Changes to This Privacy Policy
Luxe Protection Films may update this Privacy Policy from time to time. Any changes will be posted on this page with the “last updated” date clearly stated. If we make significant changes, we will notify you by email or display a prominent notice on our website before the changes take effect. If the changes primarily affect registered users, those users will be informed separately.
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